Speedrun Clean — help, questions and bug reports
The fastest way to reach a human is email: support@speedrunclean.app. We read every message and reply to the address you write from.
Tell us what you were doing, what you expected, and what happened instead. If it involves a run, the day and rough time helps us find it.
You can also send feedback from inside the app: Settings → Send feedback. That reaches the same place and arrives with your app version attached, which saves a round trip.
Subscriptions are billed by Apple, not by us. To view, change or cancel one, open Settings → Apple Account → Subscriptions on your iPhone. Refunds are handled by Apple at reportaproblem.apple.com.
If you pay for a Household plan, everyone in your crew is covered for as long as it is active. If it lapses, the crew pauses rather than disappearing — nothing is deleted, and renewing brings it all back.
You can delete everything from Settings → Delete all my data, and delete your account entirely from Settings → Delete account. Both are immediate. Cleanup photos are removed automatically after 30 days either way.
For anything else — including a request about your personal data — write to support@speedrunclean.app.